Administration
Serving our clients better through empowered people and innovation-led systems for faster delivery
Our administration services cover the full spectrum of retirement fund structures, including defined benefit, defined contribution, hybrid, stand-alone and umbrella funds. Our digital capabilities enhance our attention to members, governance and compliance so that our clients receive the best professional service from people with the correct qualifications. As a result of this focus, we are the first administrator in South Africa to have achieved an unqualified ISAE3402 Type II report (previously SAS70).
Digital access and solutions are available to both members and employers:
- Access to member records for both members and employers
- Online claim submission, including bulk claim submissions
- A guided, member exit process that complies with retirement benefit counselling
- Online submission of retirement fund contribution schedules