Treating customers fairly

Complaints handling procedure

Unhappy with our service or products?

Please tell us. Your feedback is very important to us and we appreciate the fact that you are prepared to use your valuable time to tell us. We take your complaints seriously and commit to attend to them as quickly as possible.

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What to do

If you’re unhappy with any aspect of our service or products, please let us know as soon as possible through one of the following channels:

Log your complaint online
- Go to capture a complaint
Email us
- We are ready to receive your email on contactus@alexforbes.com
Come see us
- Visit any of our branches and talk to one of our service consultants. You can find your nearest branch and opening hours in our business directory or call us to find a branch near you.
Download a guide
- Complaints handling procedure

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